Who should be part of the Rethink Series?
The small to mid-size business owner
The neighborhood convenience shop owner and attendant
The marketing/customer care manager engaging with customers of different backgrounds
The IT manager serving a large customer base
What will this mean to me?
What your customers consider great service keeps changing. Your customers want services that blend neatly into their busy lives. You may still be delivering nearly all customer services through manual processes and approaches. The manual nature of these tasks limits the number of customers that can you can serve at any given time. The Rethink Series will help you as a business leader transform the way you connect, engage and serve your customers – saving your business time while boosting revenue.
How we do it
Provide you with
independent advisory and
Guide your business
with essential advice in core foundation
areas and operational efficiency issues
to maximize resource use
Get you involved in peer-to-peer
support on business strategy, productivity
improvements, financial management,
marketing challenges, staff management
issues, and more.