Customer Moments That Matter

October 4, 2019

Many insightful themes grace this year’s Customer Service Week celebration.

At some point in our lives, we all get the opportunity of either rendering service or being attended to as customers. That highlights the importance of customer service to all of us. 

Although it’s an official weeklong celebration, starting October 7th – 11th 2019, delivering exceptional service remains an all-year-round affair.

Great customer service is a powerful tool for any company.

Customers expect quick, consistent and outstanding service, starting from the moment they enter your store or visit your webstore, to when they pick up their purchases or receive their delivery.

Here are a few insights you can view about your customers on Hubtel

  • New Customers visiting your business for the first time.
  • Returning Customers who have made more than one purchase.
  • Average Customer Value on the average amount a customer has spent in your business.
  • Average Visit Value on the average amount a customer will spend in your business during a visit.
  • Inactive Customers who have churned in the last three (3) months.
  • Dormant Customers who have churned in the last six (6) months.

Great companies aim to exceed customer expectations positively. These companies provide support for customers to know and track the status of orders and delivery. They also respond to feedback and ratings from their customers.

Keep Reading

May 13, 2020

Hubtel donates GHS80,000 to support COVID-19 call centre

Accra – Ghana’s indigenous eCommerce & SMS messaging company,, has donated furniture and equipment valued at Eighty Thousand Cedis […]

May 13, 2020

Celebrating 15 Years of Creating Meaningful Connections

Thank you for making us a part of your business and lifestyle. Kokomlemle, Accra. May 12, 2020 — This month, indigenous ecommerce […]

May 8, 2020

Africa Banks, Fintech CEOs Call for a Consolidated Payment System

Africa Fintech firms and banks have called for a consolidated effort to provide as much information and access to digital […]